Warranty
Our standard Warranty includes free replacement of the frame and rigid forks of all Renatus Bikes for 3 years from purchase for the original owner. Upgrade and claim an additional year of warranty by registering the frame set - see above.
Our Warranty is non-transferable. On top of this, we also cover all other components on the bike for 1 year unless the manufacturer states otherwise.
'Manufacturing Defect'
A manufacturing defect is where a component fails or shows a sign of failure due to poor manufacturing from the factory. Riding into a tree causing damage is not* a sign of manufacturing defect.
It’s important to understand that all parts of a bike are subject to “wear and tear”, frames and forks included. This is where a component has simply done what was expected of it and has worn out or failed through general use of the part. This will include, but is not limited to, parts such as chains, cassettes, brake pads, bearings and tyres, which are commonly subject to wear and tear more than other parts. Your warranty will be also be void if the bike is modified or altered in a way that affects the geometry of the bike and/or puts unnecessary stress on the bike.
- Paintwork – from the date of purchase this has a 1 year guarantee. This covers manufacturing defects and excludes any scuffs, scratches, cable-rub, sunlight damage or “chain slap”.
- Damage or failure caused by misuse, lack of or improper servicing and/or care – looking after your bike is important. This includes keeping it clean, well serviced and using it for what it is intended for. If you push a bike past what it was designed to do then you are more likely to cause harm to the bike and disqualify your Warranty rights.
- Wear and Tear – As detailed above.
- Corrosion – Where a part or component has been exposed to the elements or any chemical that could cause damage to the finish or base material.
- Labour charges for part replacement – Renatus Bikes will not be liable for any labour costs associated with replacement of warrantied parts or changeover. However we will work on a case by case basis, this is why we ask that warranty claims go through our trusted dealers - so they can inspect and give us the relevant instruction & information.
** Our leisure mountain bikes are built for fun, everyday adventures, and light all-terrain riding. However, they’re not designed for extreme use such as stunt riding, big jumps, downhill racing, or hardcore mountain biking. Using the bike in these ways can cause damage that isn’t covered under the warranty. Please enjoy your rides responsibly and within the limits of what your bike was made for — it’ll keep you and your bike happy for years to come!
